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frequently asked questions, FAQ

Frequently Asked Questions

When is the start of school? 

The start of school is on August 22, 2023. View our academic calendar here!

Will you be expanding to 12th Grade?

Yes, we will be expanding to Grade 12 in the 2023-2024 school year. 

When do I receive my login credentials?

After you receive a start date, your parent or guardian will receive a Welcome Email from your school. It will contain your student username/password along with your parent username/password. If you do not see the email, check your spam/junk folders.

When do I find out who my student’s teacher is along with their contact information? 

This information will be emailed to parents before the first day of school.

What does my student do on the first day of school?

During your students’ first day, they should plan to attend the student orientation and complete the orientation module in their canvas instance.

Does the school offer laptops if I don’t have one?

Yes, a question during enrollment asks if you need a school-provided laptop. 

If I haven’t received my computer, who do I contact?

If you have not received your computer by your start date, you will contact the AMP help site for assistance. You can live chat, call, or submit a ticket directly on that website. 

What supplies do I need for the start of school?

Have a designated workspace where you can do your best without distraction. Check that your equipment and internet are set up and working correctly. A pen/pencil and notebook are also helpful to have on hand. Your teacher will inform you if you need other supplies once school begins. 


Are there live classes? Will my child see other children on camera?

There are live class sessions led by a teacher where you can see other students in attendance and breakout sessions with your teacher(s) to get one-on-one support. The teacher records all sessions. You will have access to those recorded sessions after the class. 

Can students work at their own pace?

Outside of live class sessions, each student will receive offline time to complete their assignments. Assignments have due dates that each student is expected to meet, but a student who works at a different pace than another student might use more offline time towards one assignment than the other.

Where can I find information about the curriculum offered?

We have curriculum information located on our website under Academics. Our curriculum is aligned with state standards. Our curriculum is nationally accredited by Cognia, a nonprofit organization that provides quality assurance for schools, school districts, and education service providers.

Do you teach CRT?

The ACCEL Schools network strives for student mastery of state learning standards in all subjects through curriculum and instruction aligned with these standards. Because Critical Race Theory (CRT) can mean different things to different people, we encourage you to look on your state’s Department of Education website to understand your state’s standards for learning that public schools in the state must follow.  ACCEL Schools recognizes that we serve a diverse group of more than 25,000 students across our public schools – encompassing many different experiences and beliefs.  Our schools are committed to serving all students well and preparing every child for a successful future. To this end, ACCEL Schools works continuously to improve learning outcomes for students and ensure inclusivity and equitability for every student who attends an ACCEL School. 

Do you take students with IEPs, and Do you have special education teachers/program?

Yes. We provide a full continuum of special education services for all students identified as needing such support. Our special education leadership and teachers will review any special education documents from your child’s previous school, hold a team meeting that will include the parents/guardians, and develop a plan to ensure the appropriate supports are in place. 

Can I enroll after the school start date?

Yes, you may enroll after the school start date. 

Who do I contact if I have not heard back about my child’s enrollment?

You may reach out to the enrollment team.

When do you send the release of records? Do you notify my current school I am leaving?

When a school receives a records request from us, your previous school must withdraw the student from that school. It is best if the family notifies the previous school that they are withdrawing as each school/state may have documents requiring guardian signatures. It is best to inform the school of your intention to move schools as soon as possible, and they can set the end date accordingly. 

How does my child pick electives for the school year?

For students grades K-5, electives are automatically assigned based on state requirements. For students 6-12, a survey is sent out at the beginning of each semester to allow students to voice their preferences. While we make every effort to accommodate student choice, we reserve the right to change elective placement based on class size and staff availability.

What time does the school day start and end?

The school day will look different for each family as we strive to allow flexibility to accommodate the needs of our students. For help setting up a schedule, please contact your student’s success coach.

What are the business hours?

Monday-Friday, 8:00am-4:00pm

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